Shipping policy
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Shipping Policy
This Shipping Policy applies to the products offered on the website https://calurios.com/ operated by Calurios. Contact: contact@calurios.com. By placing an order in our online store, you agree to the following terms.
Order Processing
Orders are processed within 1–2 business days following payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
If stock shortages or other unforeseen circumstances arise during order preparation, we will notify the customer via email.
Shipping Methods, Regions, and Delivery Times
We ship to all regions.
Available shipping method:
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Standard Shipping: 8–12 business days.
The stated delivery times are estimates and may vary due to external circumstances—such as logistical processes, customs clearance, weather conditions, or other events beyond Calurios' control.
Shipping Fees
Shipping fees are calculated and displayed during the checkout process before order finalization, based on the destination country, package size/weight, and selected shipping method.
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Free shipping is available.
Order Tracking
Once the package is dispatched, we will send the tracking number and tracking link via email.
If you do not receive an email after the processing time expires, or if there is no update within 3 days after dispatch, please contact us at contact@calurios.com.
Delivery and Shipping Address
It is the customer's responsibility to provide an accurate and complete shipping address.
If a package is returned due to an incorrect or incomplete address, re-delivery will only take place after payment of a new shipping fee.
Once an order has been dispatched, the shipping address can no longer be modified. If you wish to make changes before dispatch, please write to contact@calurios.com as soon as possible.
International Shipping and Customs
Any potential customs duties, taxes, or other fees are the responsibility of the customer and are outside Calurios' control.
Customs procedures may extend the estimated delivery time.
Delayed, Lost Packages, and Shipping Issues
If you experience unusual delays or tracking fails to update for an extended period, please contact us with your order number and tracking number so we can investigate the case with the carrier.
If the logistics provider confirms the package is lost, we will contact them and inform you of the next steps.
To report any complaints or issues, please send photographs, evidence, your order number, tracking number, and customer name to contact@calurios.com.
Receiving the Package
We recommend inspecting the exterior of the package upon receipt.
If you notice any damage or signs of tampering on the packaging, please report it to the courier upon delivery and take photographs of the package and the shipping label.
For handling damaged or defective products, please view our Refund Policy.
Cancellation Prior to Dispatch
It is not possible to cancel an order prior to dispatch.
If the package has already been handed over to the carrier, please wait for delivery, then follow the procedure described in the Refund Policy.
Amendments to the Policy
Calurios reserves the right to modify this Shipping Policy at any time. Modifications take effect upon publication on the website: https://calurios.com/.
Contact
For shipping-related questions, please contact us at:
Effective date: June 10, 2026